1. About Us

Saffa Shop Sofia is an online retail store operating from Sofia, Bulgaria. We sell authentic South African food products to customers in Bulgaria. By placing an order with us, you confirm that you are at least 18 years old.

2. Orders & Pricing

All prices are displayed in BGN (Bulgarian Lev) and include applicable VAT.

We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors.

Product availability is not guaranteed. If an item is out of stock after you order, we will contact you to offer a substitute or full refund.

3. Payment

We accept major credit and debit cards and other payment methods listed at checkout. All transactions are processed securely via Shopify Payments. We do not store your card details.

4. Delivery

Delivery terms are set out in our Shipping Policy. By placing an order, you confirm that the delivery address is accurate. We are not liable for failed deliveries due to incorrect address information.

5. Product Information

We make every effort to display products accurately. However, colours, packaging, and product descriptions may vary slightly from what you receive. Ingredients and allergen information are listed on product packaging — if you have specific dietary requirements, please check labels carefully before consuming.

6. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by Saffa Shop Sofia or used with permission. You may not reproduce, copy, or redistribute any content without our written consent.

7. Limitation of Liability

To the fullest extent permitted by Bulgarian law, Saffa Shop Sofia shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or website. Our total liability to you shall not exceed the value of your order.

8. Governing Law

These terms are governed by the laws of the Republic of Bulgaria. Any disputes shall be subject to the jurisdiction of Bulgarian courts.

9. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of the site after changes constitutes acceptance of the updated terms.