Who We Are

Saffa Shop Sofia is an online store based in Sofia, Bulgaria, selling authentic South African food products. We are committed to protecting your personal data in accordance with EU GDPR regulations.

When you visit our store or place an order, you trust us with your information. We take that seriously.

What Information We Collect

Order information: name, billing address, shipping address, email address, phone number, and payment details.

Account information: if you create an account, we store your login details and order history.

Device information: IP address, browser type, and pages visited — collected automatically via cookies.

Communications: any emails or messages you send us.

How We Use Your Information

To process and fulfil your orders

To communicate with you about your order status

To send marketing emails (only if you opt in)

To improve our store and customer experience

To comply with legal obligations under Bulgarian and EU law

Sharing Your Data

We do not sell your personal data. We share it only with trusted third parties who help us run our business:

Shopify — our e-commerce platform (stores and processes order data)

Shipping carriers — to deliver your order

Payment processors — to handle transactions securely

Cookies

We use cookies to keep your shopping cart active, understand how visitors use our site, and run analytics. You can disable cookies in your browser settings, though some features may not work correctly.

Your Rights (GDPR)

As an EU resident, you have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent for marketing at any time

Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP)

To exercise any of these rights, email us at support@saffashopsofia.com

Phone: +35988 204 9198