Food & Perishable Items

Due to the nature of food products, we cannot accept returns of opened or used items. However, we will offer a full refund or replacement if:

Your item arrives damaged or spoiled

You receive the wrong product

The product is past its best-before date on arrival

Please contact us within 48 hours of delivery with photos of the issue and we will resolve it promptly.

Non-Food Items

Non-food items (such as gift items or merchandise) can be returned within 14 days of delivery, provided they are unused and in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

How to Request a Refund

Email us at support@saffashopsofia.com with your order number

Describe the issue and attach photos where relevant

We will respond within 1–2 business days

Approved refunds are processed within 5–10 business days to your original payment method

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel and refund in full. Once dispatched, we are unable to cancel but you may return non-perishable items as per the policy above.